Orders are created when a customer completes the checkout process, and they are visible to users with Admin and Shop Manager roles only. Each order is given a unique Order ID.

Order IDs are non-sequential as they use the default . For sequential order numbers, you can request Sequential Order Numbers Pro Addon feature .

Order Statuses

An order also has a Status. Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.” The following order statuses are used:

• Pending payment — Order received, no payment initiated. Awaiting payment (unpaid).
• Failed — Payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
• Processing — Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.
• Completed — Order fulfilled and complete – requires no further action.
• On hold — Awaiting payment – stock is reduced, but you need to confirm payment.
• Canceled — Canceled by an admin or the customer – stock is increased, no further action required.
• Refunded — Refunded by an admin – no further action required.
• Authentication required — Awaiting action by the customer to authenticate the transaction and/or complete SCA requirements.